Right of withdrawal
If a product does not suit you, you can return it without any problems. Please note the information below regarding your right of withdrawal and the consequences of a withdrawal.
You have the right to revoke this contract within 14 days without giving reasons. The withdrawal period shall be 14 days from the date on which you or a third party other than the carrier designated by you took possession of the goods. In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. e-mail). An informal letter is sufficient. In order to comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
The goods must be returned to the following address within 14 days of the day on which you notify us of the revocation of this contract
africrops! GmbH Berlin
phone: +49 (0)30 55 24 01 62
E-mail: info [at] africrops.de
You bear the shipping costs for the return.
If you revoke this agreement, we will refund you all payments we have received from you, including delivery charges (other than additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than 14 days from the date we receive notice of your revocation of this agreement. Refunds will be made using the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may hold a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. The goods must be returned within 14 days of the date on which you notify us of the revocation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the 14-day period. You bear the direct costs of the return. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking their condition, properties and functionality.
End of the revocation instruction